Refund Policy

This Refund Policy explains when a refund is available for MASTER Leadership Inventory PRO 242™ (MLIP 242™) products. Payments for paid tiers are processed by a third-party payment provider, and refunds, where applicable, are returned to the original payment method.

A MASTER PRO 242™ report is a bespoke interpretation generated for a named participant, written to the purpose recorded on its administration cover. Because the report is created and delivered for that participant, the right to cancel a purchase ends once the report has been generated and delivered to the participant or their commissioning practitioner.

For Executive Profile™ (USD 498) and Executive Advanced™ (USD 695), a full refund is available within 14 days of purchase, provided the assessment has not been completed and the report has not been generated. Once the report has been generated and delivered, the purchase is non-refundable.

For Organisational Pro™ (USD 795 per participant), a per-participant refund is available within 14 days of purchase for any participant whose individual report has not yet been generated. Once a participant's report has been generated and delivered, that participant's fee is non-refundable. Cohort-level analysis fees are non-refundable once the cohort report has been produced.

Enterprise engagements are scoped and priced by agreement in a signed engagement specification. Cancellation, refund, and fee terms for enterprise engagements are those set out in that signed agreement, which prevails over this policy to the extent of any conflict.

To request a refund, contact Dr. Elena Simona Tomozii at elena@tomozii.com with the participant name and your purchase reference. We will confirm eligibility and, where a refund applies, arrange it through the third-party payment provider. Refunds are returned to the original payment method and may take several business days to appear, depending on your card issuer.

If you believe a charge is incorrect, please contact us before raising a chargeback with your card issuer. Most billing and refund queries can be resolved directly with us.

Nothing in this Refund Policy excludes or limits any statutory consumer right that cannot be excluded or limited under the law of the country in which you live. This policy sets out our commercial position; it does not override your non-excludable legal rights.